Frequently asked questions
1.Why can't I connect to WiFi or the connection will be inter- rupted?

Due to some compatibility issues,the cellular network is too strong and will automatically switch signals.We suggest you turn off your cellular network or change to Airplane Mode and recon- nect.
2.Why can't I connect to WiFi?

You need to install the latest app to use WiFi properly. Please try searching and downloading one of the following apps from the Google Play Store: 'TsCam', or 'Roadcam'. You can also check out our HUPEJOS YouTube videos on WiFi connection:
(1) https://www.youtube.com/watch?v=nmJZ0KEDDIw
(2) https://www.youtube.com/watch?v=xNh0Idc6ExI
3.Why  is  the  application  not  running?

You need to install the latest app. Please try searching and downloading one of the following apps from the Google Play Store: 'TsCam', or 'Roadcam'.or'Viidure
4.Why does the camera beep and prompt to insert an SD card even though one is inserted?

This indicates that the camera cannot recognize the SD card. I suggest formatting the SD card and resetting the camera to factory settings. If it still cannot be recognized, the SD card may be faulty. Please contact customer support promptly at hupejos@gmail.com OR
support@neideso.cn for assistance.
5.After installing the hardwire kit, you can enter parking monitoring mode, but it doesn't activate once the car starts. The dash cam needs to be manually turned on. Why?

This might be due to incorrect wiring of the yellow line in your hardware kit. Please watch the hardware kit installation video for guidance: https://www.youtube.com/watch?v=0y5eC4oOECg.
6.Even after installing the hardwire kit, the dash cam still indicates it can't enter parking monitoring mode. Why?

The first possible reason is incorrect wiring of the red and yellow lines. The second reason could be that the red line of the hardwire kit is disconnected, resulting in no power supply. Please watch the hardwire kit installation video for guidance: https://www.youtube.com/watch?v=0y5eC4oOECg.
7.Why does the camera screen keep flickering?

It's because the infrared light from the front or rear camera of the phone is aimed at the in-car lens. As the camera can capture the infrared light, it results in a flickering light source in the in-car lens footage. This is a normal phenomenon.
8.Why does the camera record all night after installing the radar kit?

If the device remains powered on and doesn't automatically turn off after parking and shutting down the engine, there might be an issue with the power supply. For this problem, you can directly use the TYPE-C interface of the step-down cable instead of connecting it to the radar input. Connect it directly to the camera for power supply. If the camera still fails to shut down automatically after parking and turning off the engine, it indicates that the step-down cable is connected incorrectly to the ACC BAT, causing it to continue operating. Please watch the correct installation video for the hardwire kit: https://www.youtube.com/watch?v=0y5eC4oOECg.
9.The car camera cannot maintain recording and keeps shutting off. I installed the radar kit. When it shuts off, I reopen it, but it continues to shut off without staying open and recording?

The hardwire kit enables the dashcam's parking monitoring mode and protects the car battery from being drained. You can activate the connected hardwire kit in the settings to use the parking monitoring mode. When the car is turned off, it can stay powered for 24 hours to safeguard your vehicle. After installing the hardwire kit with radar, please ensure that the installed radar is perpendicular to the ground. If the radar's direction is not perpendicular to the ground, the sensitivity measurements will be inaccurate.
10.How to change the WiFi password?

1. Connect your phone to the WiFi.

2. Open the "Tscam" app.

3. Tap on "Recorder settings."

4. Next, tap on "Device settings."

5. Then, tap on "DVR WiFi password."

6. Enter the new password.Follow these steps, and your WiFi password will be successfully changed.
11.Customer Service Email


support@neideso.cn
support@hupejos.com
12.Business Manager Contact Information

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