Warranty

Thank you for choosing WETOPSTAR products

We want you to love our products as much as we do. Our comprehensive warranty ensures you have a fantastic experience while giving you total peace of mind.
If you have any questions about your product, or if the item you received is missing accessories, please feel free to contact us through the retail platform. We usually respond within 12–24 hours.(
support@neideso.cn or
support@hupejos.com）
We are committed to continuously improving our products, services and user experience. If you have any ideas on how we can do better, we welcome your constructive feedback and suggestions.

Full 12-month (or 24-month extended) warranty

All WETOPSTAR products come with full 12 months warranty. Registering your WETOPSTAR product on our website (WETOPSTAR.COM) entitles you to an extra 12 months warranty for FREE (this give you total of 24 months of warranty).

Reminder: Be sure to use your product as directed.

Refurbished Products Warranty

Refurbished or repaired units sold separately are covered by a 12-month limited warranty from the date of purchase. Please note that extended warranty plans do not apply to refurbished products.

Warranty Period Start

The warranty period begins on the date of your original purchase (order date).
If your product is replaced during the warranty period, the replacement device will inherit the remaining warranty from the original purchase, and the warranty period will not restart.

Unauthorized reselling of WETOPSTAR products is strictly prohibited

Below are the WETOPSTAR Official Store online. Please check the seller name before you make the purchase.

If I bought the product from a WETOPSTAR authorized third-party dealer, what should I do if I have issue with the product?

Please feel free to contact WETOPSTAR official support via
support@hupejos.com
support@neideso.cn
We will provide the same high-quality technical assistance. If your product is ultimately determined to be defective and needs to be exchanged or refunded, please contact the dealer where you made the purchase. Our dealers will handle the exchange or refund.

If I bought the product from an unauthorized third-party dealer, what should I do if I have issue with the product?

We recommend you return the product for a refund and then purchase from an authorized dealer.

What isn’t covered by the warranty?

Purchases from unauthorized resellers

Improperly operated devices

Lost or stolen products

Purchase made over 24 months ago (unless otherwise stated)

Non quality-related issues (after 30 days of purchase)

Free products

Does this Warranty cover any other liabilities?

WETOPSTAR assumes no liability for any car accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall WETOPSTAR be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Warranty disclaimer

(1) WETOPSTAR does not warrant nor represent that we have a special relationship with or fiduciary duty to you. You acknowledge that WETOPSTAR has no control over, and no duty to take any action regarding: which users gain access to the services or products; what content is accessed via the services or products; what effects the content may have on you; how you may interpret or use the content; or what actions you may take as a result of having been exposed to the content. You release WETOPSTAR from all liability for you having acquired or not acquired content through the services and products. WETOPSTAR does not warrant nor represent, nor shall we be liable or responsible for the accuracy, copyright compliance, legality or decency of material contained in or accessed through the Services.

(2) In connection with the use of the Service as provided free of charge, WETOPSTAR assumes no liability for any loss or damage unless breaching the privacy policy.

(3) IN NO EVENT SHALL WETOPSTAR's LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THIS WARRANTY STATEMENT EXCEED THE PRICE PAID BY YOU FOR PURCHASE OF THE PRODUCT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER CAUSE OF ACTION OR LEGAL OR EQUITABLE THEORY.